Booking Terms

Last updated 20 September 2026.

You are buying from the hotel Your contract is with them, not with STADIT Reservations. They set the prices, cook the food, keep the room and take the money.

Cancelling is up to the hotel Their terms say what you can change or cancel, and by when. We do not set it and cannot override it.

Ask the hotel first Anything about the food, the table, the room, a refund or an allergy — they can answer it and we cannot.

The hotel’s terms

Each hotel sets its own cancellation, tipping and service terms. Open this page from the hotel’s menu or your booking confirmation and theirs will be shown here.

Who you are contracting with

When you order food or book a room, your contract is with the hotel or restaurant itself, not with STADIT Reservations. We provide the software they use to take your order; they supply everything you receive.

That matters when something goes wrong. A complaint about a meal, a room, a refund, an allergy or a price goes to the hotel, because they are the ones who can answer it. Their contact details are on their page and at the top of their menu.

STADIT Reservations is operated by [REGISTERED COMPANY NAME], a company registered in [JURISDICTION] under number [COMPANY NUMBER], registered office [REGISTERED OFFICE ADDRESS]. VAT registration number [VAT NUMBER]. Contact: [SUPPORT EMAIL].

Prices

Prices, taxes and any service charge are set by the hotel and shown to you before you commit. The total displayed at checkout is what you pay — STADIT Reservations adds nothing to it, and charges you nothing for using the platform.

Whether a price includes VAT or a service charge, and how tips are shared out, are matters for the hotel. Where they have published a tipping policy it is shown above.

Payment

You can pay online when ordering or in person, depending on what the hotel offers. Online payments go directly to the hotel’s own account through a regulated payment provider. STADIT Reservations does not hold your money at any point and takes no cut of it. Card details are handled by the payment provider and are not stored by us or by the hotel.

Because the money is the hotel’s, any refund is issued by them through that same provider. A failed or reversed payment does not cancel your order — contact the hotel.

Cancelling or changing

Cancellations, changes and refunds are governed by the terms of the hotel you booked with, shown at the top of this page where they have published them. STADIT Reservations does not set those terms, cannot vary them, and has no part in a decision about your booking.

If you are unsure where you stand, contact the hotel before you book. Your rights under consumer law are unaffected by anything on this page — in the United Kingdom those include your rights under the Consumer Rights Act 2015 if what you receive is not as described, not of satisfactory quality, or not supplied with reasonable care .

Allergies and dietary requirements

If you have a food allergy, speak to the hotel before you order. Do not rely only on what is shown on a screen, and do not rely on a note attached to an order — a note may not be read before the food is cooked.

The hotel is the food business operator. Allergen information, ingredients, preparation and the risk of cross-contamination in the kitchen are all theirs, and they are responsible for what they tell you under the Food Information Regulations 2014, which cover the 14 regulated allergens . Where they have entered allergen information it is displayed against the dish; STADIT Reservations does not verify it and cannot promise it is complete.

Alcohol

Alcohol is sold by the hotel under its own licence, and only to over-18s. Age checks, refusal of service, and the conditions of that licence are matters for the hotel and its staff. Confirming your age at checkout does not replace a check at the point of handover.

Complaints

Raise it with the hotel first, by phone if you can. They supplied what you bought, and in almost every case they can resolve it faster than we can.

If it concerns the platform itself rather than the hotel — an order that did not transmit, a receipt that never arrived, a technical fault — contact us at [SUPPORT EMAIL] and we will respond within [X] working days.

Nothing here limits your statutory rights, and you can still take a dispute to the relevant ombudsman or to court.

Your data

How we handle your information — including allergy notes, which are treated as health data — is set out in our privacy policy. The hotel handles the same information as its own controller, under its own policy.

If you are unhappy with how your data has been handled, you can complain to the Information Commissioner's Office at ico.org.uk .

This page covers your order or booking. The wider agreement governing use of STADIT Reservations — our role as an intermediary, liability, and the law that applies — is in our terms and conditions. Where the two differ on a specific booking, this page and the hotel’s own terms govern.

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We use a small number of cookies to keep this site working — keeping you signed in and letting you check on an order after you place it. We do not use advertising, tracking or analytics cookies, and we never sell your data.

The only optional one remembers your name, phone and delivery address on this device, so you don't retype them next time. Choose ‘Reject all’ and nothing optional is stored. Cookie notice

Cookie settings

Strictly necessary

Keeps you signed in, keeps your basket while you order, and lets you check an order's progress afterwards. The site cannot work without these, so they can't be switched off.

Remember my details

Saves your name, phone number and delivery address on this device only, so you don't type them again. Never sent to our servers, never shared. You'll still be asked to tick a box at checkout.

See exactly which cookies, and for how long

Cookie	What it does	Kept for
`PHPSESSID` Essential	Keeps you signed in as staff, and remembers your place while you browse a menu or go through checkout. Without it the site cannot tell one page view from the next.	Until you close your browser
`cookie_consent` Essential	Remembers the choice you make in this box for the rest of this visit, so we do not ask again on every page. It records only which categories you allowed and when. It is not kept after you close your browser — next time, you are asked again.	This visit only
`hb_last_order` Essential	Lets you check back on the order you just placed and tells you when it is paid. Tied to your device only — other guests at the same table cannot see it.	4 hours
`hb_guest` Optional	Saves your name, phone number and delivery address on this device so you do not retype them. Set only if you allow it below and tick the box at checkout — never before. Stored on your device; we keep no copy.	6 months
`hb_terms` Optional	Remembers that you have already read a particular hotel’s booking terms, so you are not shown them again on every visit.	6 months

No advertising, no tracking. Nothing here follows you to other websites, builds a profile of you, or is shared with an advertiser — we do not have any. The three marked essential are exempt from consent under the Privacy and Electronic Communications Regulations because the service cannot work without them; the two marked optional are not, which is why we ask.

This choice applies to this visit only — close your browser and you will be asked again, so a device shared between guests never carries somebody else's answer. You can also change your mind now from the Cookie settings link below. Full detail is in our privacy policy.